Any AI can reply to a message. Livyo understands who is writing, knows the property and decides what to do: it either solves it or passes it to you with a short summary.
It connects to your PMS (your booking software). You change nothing in the way you operate.
With all the information on each property, Livyo replies the way someone on your team would. Or the way you would.
Guest: We can't find the key box. Where is it?
Livyo: It's on the left of the building entrance, next to the intercom. Code 4172#, turn the wheel until you hear the click. The apartment keys are the ones on the blue keyring.
Guest: We've got it. Thanks!
Guest: The wifi password doesn't work. And the hob won't turn on.
Livyo: Sorry about that. The network is Eixample32_Guest (not the _5G one) and the password is welcome32, in lowercase. The hob has a lock: hold down the key button for 3 seconds until the indicator light goes off.
Guest: Both working now. Thanks.
Guest: Our flight is delayed, we will be at the apartment around 1:30. Is that a problem?
Livyo: None at all, Javier. Check-in is self-service and the code works at any hour: building entrance 5820, 4th floor, door 1, no lift. Quiet is requested in the building from 22:00.
Guest: Great, that way we won't disturb anyone.
Guest: Can you recommend somewhere nearby for dinner that is not too touristy?
Livyo: Of course, Lucía! Less than 5 minutes away you have a bodega serving Catalan cuisine on the Rambla del Poblenou and a rice restaurant on Pujades street. At the weekend, it is better to book.
Guest: Perfect, we'll go for the rice.
Guest: There is no hot water in the shower.
Livyo: I'm sorry, Anna. The water heater is in the cupboard by the entrance: if the red light is off, hold the reset button for 5 seconds. If it is still cold after 10 minutes, let me know and I will alert maintenance.
Guest: I did it and nothing, it is still cold.
Livyo: Thanks for trying that. Maintenance already has the alert with all the details and will write to you this morning.
Guest: Bonjour ! Est-ce qu'on peut laisser nos valises quelque part après le check-out ?
“Can we leave our suitcases somewhere after check-out?”
Livyo: Bonjour Camille ! Le check-out est à 11 h. Il y a une consigne à bagages à 4 minutes à pied, rue de Provença, ouverte de 8 h à 22 h.
“Check-out is at 11:00. There is a luggage storage 4 minutes' walk away, on Provença street, open from 8:00 to 22:00.”
Guest: Parfait, merci !
Guest: The neighbours upstairs have had the music blasting for two hours. This is unacceptable, we want a solution or a discount.
Livyo does not reply: it alerts you with a summary · 23:15
You: Hi, Pau. I am so sorry. I am calling the president of the residents' association right now and I will get back to you within 15 minutes.
What they are asking, who they are, which property they are in and at what point in their stay.
Intent + booking + property
It replies with the exact detail for that apartment: the key box at that entrance, the wifi in that living room, the time of that check-out.
87 % answered without you
If it cannot or should not resolve it, it passes it to you with a short summary, the urgency and who it goes to: cleaning, maintenance or you.
13 % handed to you, with a short summaryYou don't get a loose message at 3 in the morning. You get the whole case: what is happening, in which apartment, what the guest has already been told and how urgent it is.
Case handed to you by Livyo · 08:07
Livyo doesn't reply just for the sake of replying. It replies with the information on your apartments and with your rules. When that is not enough or the situation calls for it, instead of guessing it passes you the case.
Questions about the property, access, schedules, the area. Whatever it can resolve with your property's information.
Complaints, issues, out-of-policy requests, guests you want to review.
Sensitive situations or not enough data. Instead of guessing, it passes you the case.
| Situation | Your PMS's AI | Livyo |
|---|---|---|
| Key box at 3 AM | Suggests a generic reply | Gives the exact location at that entrance and the code |
| Air conditioning that doesn't cool | Replies with the listing details | Hands it to maintenance with a summary and urgency |
| Late check-out | Doesn't know if there is an arrival afterwards | Looks at the next booking and applies your policy |
| Where to have breakfast | Generic list for the city | Recommends places in that apartment's neighbourhood |
| Guest complaint | Answers it just like a wifi question | Doesn't reply: it alerts you |
| Guest you want to review | Can't tell the difference | Always passes it to you |
Airbnb, Booking.com and Vrbo, through your PMS's inbox. Without changing anything about how guests write to you.
Replies in the guest's language.
Yes. Tell us how guests book with you today (Airbnb, Booking.com, direct, WhatsApp) and we will tell you honestly whether Livyo fits. On the form, choose “I don't use any”.
No. It writes the way your team would: short sentences, the guest's name and the specific detail for their apartment, in their language. The conversations on this page are a good example of how it sounds.
Yes. You decide what it replies to on its own and what it holds for you: by type of message, by property or by guest. You can start by reviewing everything and let go gradually as you come to trust it.
It can happen: it is an AI and sometimes it makes mistakes. That is why it only works with the information on your apartments and your rules, and when it does not have the detail it passes you the case instead of guessing. If a detail in the property sheet is wrong, you correct it once and Livyo applies it right away in that apartment. Everything stays in your dashboard for you to review.
No. Livyo connects to the PMS you already use and works on its inbox. Your guests keep writing through Airbnb, Booking.com or Vrbo as always.
Yes. You activate it apartment by apartment and you can pause it whenever you want. If you prefer, start with a single property.
Livyo reads from your PMS only what is needed to reply: the booking, the guest and the property sheet. Conversations are stored in the European Union for a maximum of 24 months, and when the contract ends we delete them or return them to you. To draft each reply, the message goes through an artificial intelligence provider in the United States, which does not use it for training. All the details are in the privacy policy.
